• Shipping policy

Shipping policy

Thank you for shopping at Nami Baby! We are dedicated to delivering your baby gear, toys, and clothing safely and efficiently. Below are the detailed terms and conditions that constitute our Shipping Policy.

1. Shipping Territory & Destinations

  • Domestic Only: We currently only sell and ship within the territory of the United States.

  • Exclusions: All orders are dispatched directly from our facility. Please note that we do not ship to military addresses (such as APO/FPO/DPO), US territories, or international destinations.

2. We offer straightforward, flat-rate shipping options based on your total order value.

Order Value Shipping Cost Handling Time (Mon - Fri) Transit Time (Mon - Fri)
Under $70.00 $4.99 3 - 5 Business Days 5 - 8 Business Days
$70.00 and Over FREE 3 - 5 Business Days 5 - 8 Business Days

  • Order Cutoff Time: 5:00 PM (GMT-08:00) Pacific Standard Time. Orders placed after this time will begin processing on the following business day.

  • Business Days: Our fulfillment and transit times operate strictly from Monday to Friday (excluding federal holidays).

Order Tracking

Once your package is handed over to the carrier, we will automatically send you a shipping confirmation email containing your tracking number. You can use this tracking link to monitor your package's real-time progress. Please allow 24–48 hours for the tracking information to update.

Wrong Address & Delivery Issues

  • Address Accuracy: The customer is responsible for ensuring that the shipping address entered at checkout is completely accurate and correct.

  • Lost/Stolen Packages: Nami Baby is not responsible for lost or stolen packages that have a confirmed "Delivered" status by the carrier. If your tracking says delivered but you haven't received it, please check with your local post office or neighbors before contacting us.

Cancellations & Modifications

If you realize you made a mistake with your shipping address or ordered the wrong item, please contact us at support@namibabys.com within 24 hours of purchase. Once this 24-hour grace period has passed, the order enters our warehouse workflow and cannot be changed or stopped.

Contact Information

If you have any questions regarding the delivery status of your order, our customer support team is always here to help:

  • Email: support@namibabys.com

  • Phone: +1 818 041 0602

  • Physical Address: 12204 Hoop Ct, Bristow, VA 20136, US