Return & Refund Policy

At Nami Baby, your little one’s safety and your absolute satisfaction are our top priorities. We understand that choosing the perfect car seat, clothing, or toys requires complete confidence. If your purchase does not fully meet your expectations, we are here to support you with a transparent, structured return and refund process.

30-Day Return Window

We offer a strict 30-day return policy. This eligibility window begins precisely on the day your package is officially marked as "Delivered" by the carrier's tracking system. To qualify for a return, the request must be initiated and the package postmarked within this 30-day framework.

Conditions for Returns

To ensure eligibility for a full refund, all returned items must comply with strict product condition standards. Items that do not satisfy these requirements cannot be accepted and will be sent back at the customer's expense:

• The product must be completely brand new, unused, unwashed, and entirely free from any wear, tear, stains, blemishes, or odors.

• The product must remain in its original packaging with all manufacturing tags, safety seals, instructional manuals, and accessories fully intact.

• Safety Exception: For safety and liability reasons, any car seat or vehicle safety gear that has been unboxed and installed in a vehicle cannot be returned unless it arrives defective or damaged due to our error.

🚫 Important Note on Exchanges: To maintain operational efficiency, Nami Baby does not offer direct exchange services. If you require a different clothing size, color, or alternative model, please follow the standard return process for your original item and place a separate new order on our website at your convenience.

Return Shipping Fees

Responsibility for return shipping costs depends directly on the root cause of the return:

• Customer-Initiated Returns: For standard returns based on personal preference, change of mind, incorrect size ordering, or style selection, the customer is fully responsible for purchasing the return shipping label and covering all associated transportation fees.

• Store Error or Defective Items: If an item arrives structurally defective, transit-damaged, or if we accidentally shipped the incorrect product, Nami Baby will cover all return shipping expenses. We will provide a pre-paid return shipping label via email once the defect is verified by our team.

How to Initiate a Return

Please strictly follow these sequential steps to return your purchase:

1. Email our dedicated support team at support@namibabys.com. Include your full name, order number, and a clear description of the item(s) you wish to return.

2. If the return is due to a defect or transit damage, please attach clear photographic or video evidence documenting the issue.

3. Once authorized, package your item securely in its original box to prevent transit damage and ship it to our official processing headquarters. We strongly advise utilizing a shipping service with tracking capabilities, as we cannot issue refunds for packages lost in transit.

Refund Timeline & Processing

Once your returned package arrives safely at our facility, it will undergo a comprehensive quality inspection within 3 to 5 business days.

• If approved, the refund will be immediately triggered back to your original payment method (Visa, Mastercard, Amex, Discover, JCB, etc.).

• The refunded balance will typically reflect on your bank statement or credit card ledger within 10 business days, depending strictly on your financial institution's processing cycles.

• Please note that any original shipping fees paid at checkout ($4.99 flat rate for orders under $70) are completely non-refundable.

Official Return Destination & Contact Info

All approved return shipments must be sent exclusively to our primary corporate address:

• Return Address: 12204 Hoop Ct, Bristow, VA 20136, United States

• Support Email: support@namibabys.com

• Support Phone: +1 818 041 0602