Order Cancellation & Modification Policy
At Nami Baby, we work quickly to process and ship your orders so that your little one can enjoy their new items as soon as possible. Because of this fast-paced processing, we have a specific window for any changes or cancellations.
Please review our policy below before making a request:
1. 24-Hour Grace Period
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Cancellations: If you change your mind and wish to cancel your order, you must contact us at support@namibabys.com within 24 hours of your purchase.
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Modifications: If you need to modify your order (such as updating the shipping address, changing a clothing size, or adjusting quantities), please notify us within the same 24-hour window.
2. After the 24-Hour Window
Once the 24-hour period has passed, your order enters our warehouse processing stage and cannot be canceled or modified.
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If your order has already been processed or shipped, you will need to wait for the package to arrive and then follow our standard 30-Day Return Policy.
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Please note that for standard returns (not due to our error), customers are responsible for the return shipping costs.
3. How to Request a Cancellation or Modification
To ensure your request is processed successfully, please email us immediately with the following details:
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Email Subject: Order Cancellation Request # [Your Order Number] OR Order Modification Request # [Your Order Number]
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Order Details: Your full name, order number, and the specific change you wish to make.
Our team will review your request and confirm via email whether the change or cancellation was successful.
Contact Us
If you have any questions or need urgent assistance with an order you just placed, please contact our customer support team:
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Email: support@namibabys.com
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Phone: +1 818 041 0602
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Address : 12204 Hoop Ct, Bristow, VA 20136, US
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Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-08:00) Pacific Standard Time